en English es español fr française it italiano de deutsche ja 日本語 pl polski cs česky sv svenska tr Türkçe nl Nederlands

Explaining "The customer is always right"

Reviewed and edited by Lloyd Cooper 30/09/2024, 13:52
English.me team member

What does it mean?

The customer is always right

The phrase "The customer is always right" is a business mantra that emphasizes prioritizing customer satisfaction and accommodating their needs and opinions in order to maintain customer loyalty and trust.

Tone

The tone of the phrase is accommodating and customer-centric, reflecting a commitment to excellent service and the belief that customer satisfaction is paramount.

Origin

The phrase is often attributed to early 20th-century retailers like Harry Gordon Selfridge, John Wanamaker, and Marshall Field, who popularized customer service principles in their department stores.

Examples of usage

  • Despite the customer's unusual request, the manager decided to honor it, adhering to the principle that "the customer is always right".
  • Our company strives to uphold the idea that "the customer is always right," and we go out of our way to resolve any concerns they may have.
  • Even when customers are mistaken, we treat their feedback seriously because we believe that "the customer is always right".

Recommended posts in Phrases

When the cat is away, the mice will play

When the cat is away, the mice will play

This phrase means that when authority figures or supervisors are ... Learn more →

Any port in a storm

Any port in a storm

The phrase "Any port in a storm" means that during ... Learn more →

One swallow does not make a summer

One swallow does not make a summer

The phrase means that a single occurrence or sign does ... Learn more →

April showers bring forth May flowers

April showers bring forth May flowers

The phrase "April showers bring forth May flowers" means that ... Learn more →